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    The Top 10 Most Frequent Market Conduct Issues of 2018
    (Recorded Webinar September 4 & 5, 2019) Join Kathy Donovan, Senior Compliance Counsel, as she presents her results on both Property & Casualty and Life & Health market conduct issues from 2018.
    Leveling the Playing Field
    (Published November 1, 2017) As simple as the concept of Regulatory Change Management is, the challenges often lie in proper execution. Join Wolters Kluwer Compliance Consultant Barbara Boehler as she explores a potential framework for approaching Regulatory Change Management.
    The Supreme Court does fraud in insurance claims and collides with the Financial Ombudsman Service
    (Published August 9, 2016) Fraud and insurance claims is always an emotive subject at least for insurers. On 20 July, the Supreme Court in Versloot Dredging BV v. HDI Gerling Industrie Versicherung AG concluded that the law was basically the same as the Ombudsman-world has been applying under the guise of being fair and reasonable at least as far back as 2004. Adam Samuel reports.
    The war against insurance fraud is proving difficult to win, so could it be lost?
    (Published July 8, 2016) The recent events surrounding the EU referendum in the UK have revealed one thing in particular, which is just how easy it can be to present a set of facts in different ways – especially when those facts are taken in isolation from the full details of the story. Martyn Oughton takes a closer look.
    The UK APER Principles
    (Published March 29, 2016) On 1 February 2016, the FCA published a string of agreed Final Notices relating to a horrible insurance scandal inspired by one man, but participated in by a number of approved persons. What can loosely be called the Shay Reches scandal has claimed a number of victims.  Adam Samuel Reports.
    Tackling Regulatory Change Management with OneSumX
    (Published March 25, 2016) Tackling regulatory change in your organization? Read this white paper to learn how leveraging the expertise embedded in the products and services from Wolters Kluwer can help you manage the impact of operational change while you build a solid, robust compliance management program.
    Complimentary Insurance Webinar: 2015 Insurance Regulatory and Risk Management Indicator Survey
    (Live Webinar November 17, 2015) Kathy Donovan, Senior Compliance Counsel, presents an overview of key results of the 2015 Wolters Kluwer Insurance Regulatory & Risk Management Indicator Survey.
    Complimentary Insurance Webinars: The Top 10 Most Frequent Market Conduct Issues for the Year
    (Live Webinars November 3 and 5, 2015) Kathy Donovan, Senior Compliance Counsel, hosts two webinars to provide an in-depth review of the most frequent market conduct issues from 2014. These webinars are a must for insurance compliance professionals seeking to understand what the regulators are looking for during an examination.
    Updates to Trends in California and Iowa
    (Published April 6, 2015) New update to the California AB 1804 under section 396 insurers are required to maintain a verifiable process that allows a policyholder to designate one additional person to receive notice of lapse, termination, expiration, nonrenewal or cancellation of a policy for nonpayment of premium.
    What’s on Your Adverse Action Notices?
    (Published December 6, 2012) What needs to be “on” an adverse decision notice is frequently evaluated in market conduct actions. Typical types of information required on some cancellation and nonrenewal notices are replacement insurance eligibility and right to file a complaint or request a hearing with the state insurance department.
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