Improve Delivery of our Compliance Newsletters to Your Inbox

Don’t miss out on important regulatory news and product information! To improve deliverability of our compliance newsletters and other electronic communications, please add webmaster2@bankinginfo.wolterskluwerfs.com to your safe senders list or address book.

For your convenience, below are step-by-step instructions for the top email clients, including Outlook 2003, AOL, Yahoo, Hotmail, Gmail, and Mozilla Thunderbird.

Outlook 2003

Add our “From Address” to your Safe Senders list:

1. On the “Tools” menu, click “Options.”
2. On the “Preferences” tab, click “Junk E-mail.”
3. On the “Safe Senders” tab, click “Add.”
4. In the “Add Address” dialog box, enter webmaster2@bankinginfo.wolterskluwerfs.com.
5. Click OK.

AOL

New Subscribers
Add our “From Address” to your AOL address book:

1. Click the “Mail” menu and select Address Book.
2. Wait for the “Address Book” window to pop up, then click the Add button.
3. Wait for the “Address Card for New Contact” window to load.
4. Paste the From Address webmaster2@bankinginfo.wolterskluwerfs.com in to the “Other E-Mail” field.
5. Make our From Address the “Primary E-Mail” address by checking the associated check box.
6. Click the Save button.

Existing Subscribers
Check to see if our email is in your AOL Spam Folder, open the issue, and click the “This is Not Spam” button. Then, add the From Address to your Address Book as described above.

Yahoo

New Subscribers
You will need to set up a filter to redirect our email to your inbox:

1. Open your mailbox and click on “Mail Options” (upper right hand corner).
2. Select “Filters” (bottom left corner).
3. Click the Add link on the Filters page.
4. Update the “From header:” rule with the following 2 pieces of information: “contains” and our From Address webmaster2@bankinginfo.wolterskluwerfs.com. (This tells Yahoo to identify our email based on its From Address.)
5. Click the “Choose Folder” pull down menu and select inbox.
6. Pick the “Add Filter” button.

Existing Subscribers
Check to see if our email is getting stuck in your Yahoo Bulk Folder, open the issue, and click the “Not Spam” button. Next, check if the email address is in your “Blocked Addresses” list. If our From Address is on this list, select it and click the “Remove Block” button. Then, set up a filter as outlined above.

Hotmail

New Subscribers
Add our “From Address” to your Hotmail Safe List:

1. Open your mailbox and click “Options” (upper right hand corner).
2. Click the “Junk E-Mail Protection” link (top of page).
3. Select the “Safe List” link (2nd from bottom).
4. Copy and paste our From Address webmaster2@bankinginfo.wolterskluwerfs.com in to the dialog box titled “Type an address or domain.”
5. Click the “Add” button next to the dialog box.

Existing Subscribers
Check to see if our publication is in your Junk E-Mail Folder, open the issue, and click the “Not Junk” button. Next, check if the publication's email address is in your Blocked Senders list. If our From Address is on this list, select it and click the “Remove” button. Then, add our From Address to your Safe List as outlined above.

Gmail

New Subscribers
Add our “From Address” to your Gmail Contacts List:

1. Click “Contacts” along the left side of any Gmail page.
2. Click “Add Contact.”
3. Copy and paste our From Address webmaster2@bankinginfo.wolterskluwerfs.com in to the primary email address dialog box.
4. Click “Save.”

Existing Subscribers
How to check if our email is in the “spam” folder:

1. Click “Spam” along the left side of any Gmail page.
2. Mark the box next to our email.
3. Click “Not Spam” button along the top.

Mozilla Thunderbird

New Subscribers
Add our “From Address” to your Thunderbird Address Book and configure your Junk Mail Controls to include your address book.

1. Click the “Address Book” button.
2. Make sure the Personal Address Book is highlighted.
3. Click the “New Card” button. This will launch a New Card window that has 3 tabs:  Contact, Address, and Other.
4. Under the “Contact” tab, copy and paste our From Address webmaster2@bankinginfo.wolterskluwerfs.com in to the email dialog box.
5. Click OK.

Adding Your Personal Address Book

1. From the main drop down menu, select “Tools -< Junk Mail Controls”
2. This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter
3. Under the Settings tab, update the “White Lists” module by selecting ”Personal Address Book” from the pull down menu and then check mark the box next to “Do not mark messages as junk mail.”
4. Click OK.

Existing Subscribers
Please check your Junk folder to see if our emails have been mistakenly placed there. To prevent this from happening in the future, right-click on our email and choose “Mark -< As Not Junk.”